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How to Ensure the Integrity of Original Software Reviews

https://www.original-software.net/save-time-and-stay-in-control-with-board-meeting-software

End users write their own original software reviews based on their experience with the software. They are beneficial to buyers of software because they contain both the positive and negative aspects. But it is essential to understand where reviewers’ experiences come from and what their purpose of the software they’re reviewing is. Invalid reviews may occur for many reasons, ranging from genuine satisfaction and a fair experience to shady motives.

To ensure the credibility of reviews, all reviews are subject to the following tests:

Identity Check – Every review is scrutinized for identifiers such the name of the author, his job title and email address, to confirm the review was written by a genuine person. The review will not be published if the reviewer is unable to be verified. Conflict of Interest Check If the reviewer has any connection to the company or competitor that is being evaluated, the review will not be published.

For clients, the exact verification and quality control procedures apply to all reviews, regardless of their rating or the product being examined. This ensures that all reviews are treated equally and without bias.

Vendors are urged to respond to any reviews, even those with negative ratings, as this is a fantastic opportunity to show that they’re listening and are interested in their customers’ opinions. However, they should not try to influence reviews by requiring a non-disparagement clause in customer contracts, as this is against federal law.